Guest satisfaction is our primary goal.
No one can control wildlife or weather. They are completely up to mother nature, and there are never any guarantees. However, with our dedicated crew and premier whale watching boat, we are committed to making every tour the absolute best it can be with whatever circumstances we have to work with. In addition to the incredible San Juan Islands scenery and all the other beautiful wildlife of the Salish Sea, we want to give you every opportunity to experience the wonder of encountering and learning about whales in their natural environment. That is why, in the rare event that you don’t see whales (Orcas, Humpbacks, Minkes, Grays, Fins, etc.) on one of our public tours, you will receive a voucher for the value your party’s reservation. The voucher has no expiration. Just book again with your voucher code anytime in the future. This voucher is not transferrable, it may only be used by the original guests.
Our heavily discounted private charters are excluded from this policy.
For more information about our whale watching tours, take a look at the Western Explorer II & Boat Charter pages! If you’re coming from Seattle, read more about our Whale Watching Seattle trips!
